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Director of Customer Success

Full Time – OMAHA, NE

Inflection is seeking a world class Director of Customer Success to lead its Customer Success operation in Omaha Nebraska. Our dynamic and competitive landscape requires a unique individual to lead our Customer Success team as we scale operations and remain on our aggressive growth trajectory. The team in Omaha is responsible for our largest 1,200 customers and continues to grow!

Come join our team and make a difference!

YOU'LL BE A FANTASTIC MATCH FOR THIS ROLE IF YOU CAN:

  • Lead world class Customer Success teams

  • Recruit experienced leaders

  • Foster collaboration with the team

  • Encourage continuous learning

  • Develop and drive Customer Success outcomes

  • Reduce customer churn

  • Increase upsell revenue

  • Create processes that consistently produce desired outcomes

  • Develop and manage Customer Success activity

  • Onboarding

  • Training

  • Professional services

  • Customer support

  • Measure the effectiveness of Customer Success

  • Define and evolve operational metrics for the team

  • Establish and evolve systems for tracking metrics

  • Evaluate and evolve customer segmentation

  • Evaluate and evolve team members

  • Work Cross -functionally to drive Customer Success

  • Work collaboratively with the Sales and Product teams

  • Escalate appropriate issues to leadership

  • Identify solutions to broader, more strategic issues for customers

TOP SKILLS & PROFICIENCIES:

  • Excellent interpersonal skills

  • Strong communicator, both presenting and in writing

  • Highly consultative with advanced business acumen

  • Ability to multi-task and prioritize under pressure

  • Strong technical aptitude and ability to learn

  • SFDC experience

  • Data analytics background

  • CRM technology integration experience

  • Experience SaaS is a plus

EXPERIENCE NEEDED FOR SUCCESS:

  • Management of Customer Success teams

  • 5+ years in Customer Success or technical discipline

TO WIT:

  • Innovative, high growth products that customers love

  • Competitive compensation including equity options

  • Comprehensive benefits package including medical/dental coverage, 401K, and life insurance

  • Track record of promoting and hiring internally

  • Startup environment with big opportunities for impact

  • High energy team with a mix of experienced entrepreneurs, talented engineers, and successful Silicon Valley and Prairie veterans

  • Learning and Development funds to enhance and learn new skills

  • Diversity and Inclusion program

  • 3 days off per year to volunteer

  • Free lunch every day

  • Casual Dress environment

  • A start-up’s pantry of complimentary beverages and snacks

  • Conveniently located in Omaha, NE, by L Street Marketplace, directly off the interstate

YOU BELIEVE WORK IS ABOUT MORE THAN JUST THE BOTTOM LINE

We don’t want to just be good at what we do; we want to be good for the world. We’ve met rigorous standards of social and environmental performance, accountability, and transparency. We care about all stakeholders, including customers, employees, and the community.