Director, IT

Full Time – Redwood City, CA / Omaha, NE


  • Plans and develops the information technology strategy for the organization, considering infrastructure, computing resources, software tools, security, monitoring and budgetary requirements

  • Determines immediate and long-term systems needs as well as operational tools needed to accomplish ongoing business objectives and business continuity.

  • Oversees the procurement, design, installation, and maintenance of all computing resources, and the supplies necessary to keep systems operable and fully functional.

  • Oversees and participates in IT vendor contract negotiations for all technology related equipment, services, third-party software licensing and system requirements.

  • Drives development operational requirements with respective engineering, architecture and product teams

  • Delivers service availability at or greater than 99.9% uptime in the cloud at specified concurrency and performance levels

  • Responsible for an organization that improves the resiliency of Inflection’s many applications

  • Helps ensure we have plans to avoid and deal with the unexpected

  • Ensures we readily detect and address issues to continue to improve availability, latency, and performance of our systems

  • Plans, develops and test the disaster recovery strategy for the organization, balancing business continuity requirements and cost constraints  

  • Creates, manages and reports against KPIs for the platform’s operation, overseeing all platform change management and deployment activities 

  • Partners with our Compliance team to ensure a secure and compliant production environment as well as internal systems    

  • Provides leadership, support, guidance, and individual development to the IT team


  • Experience running critical Hybrid Cloud production environments (mainly AWS and Private Cloud)

  • Strong leadership and experience building a high performance IT organization

  • Deep understanding of modern Site Reliability Engineering and CI/CD processes

  • Must be able to demonstrate confidence in leadership, people management as well as be comfortable liaising product and technical needs for best architecture   

  • Experience in interacting with business owners and understanding internal customer needs

  • Strong technical understanding of critical hosted systems

  • Executive demeanor, excellent presentation skills and clear communication.

  • Experience leading operations in regulated environment (eg: PCI, GDPR, SOC2)

  • Proven ability to upwardly influence the strategic direction of business solutions

  • Ability to work in an environment of competing and alternating priorities with constant focus on delivery

  • Proven ability to balance business demands and fulfillment in terms of standardization, reducing risk and increasing flexibility

  • 10+ years of work experience in datacenter, cloud, virtualization and containers preferred

  • A degree in engineering, computer science or a related discipline, or similar years of related education and work experience


We don’t want to just be good at what we do; we want to be good for the world. We’ve met rigorous standards of social and environmental performance, accountability, and transparency. We care about all stakeholders, including customers, employees, and the community.

To wit:

  • Innovative, high growth products that customers love

  • Competitive compensation including equity options

  • Comprehensive benefits package including medical/dental coverage, 401K, and life insurance

  • Track record of promoting and hiring internally

  • Startup environment with big opportunities for impact

  • High energy team with mix of experienced entrepreneurs, talented engineers, and successful Silicon Valley veterans

  • Learning and Development funds to enhance and learn new skills

  • 1% of profits donated to charity

  • Diversity and Inclusion program

  • 3 days off a year to volunteer

  • Flexible work from home arrangements

  • Free lunch every day

  • A start-up’s pantry of complimentary beverages and snacks

  • Conveniently located off the 101 in Redwood Shores