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Systems Administrator

Full Time – Redwood City, CA, United States

Inflection is looking for a hard-working Systems Administrator to join our IT Team. The Systems Admin will provide corporate and production system support, as well as desktop support to technical and non-technical staff.  We want someone with a “do-what-it-takes” attitude, who is both creative and efficient in finding solutions to everyday problems. You must be able to work independently, pick things up quickly, and use your expertise to ensure everyone stays up and running smoothly.

WHAT YOU WILL DO:

  • You will be responsible for all day-to-day systems and desktop support

  • Systems administration in a multi-platform environment

  • Networking support with multiple WAN providers, Firewall and VPN support

  • Server and Workstation patching using an enterprise patch management technology

  • Monitoring - Zabbix / Nagios, SolarWinds, AppDynamics, Splunk, Windows Performance monitor

  • Assist our Sr. Systems Administrator with network services such as Active Directory, DNS, CIFS, NFS, backups, networking, and hotfixes

  • Administer user accounts and VPN access in our Active Directory environment, two-factor authentication and other Linux and Windows hosted applications

  • Initial setup and ongoing support of Dell workstations, notebooks, and Apple laptops running OSX, Windows 10 and MS Office.

  • Responsible for local printers, switches, APs, and all conference A/V equipment

  • Administer user accounts and VPN access in our Active Directory environment with Google Apps, Centrify and other cloud-based and hosted tools

  • Administer our voice-over-IP (VOIP) user accounts and phones

  • Manage telecom provider's MPLS/VPN connectivity - Comcast and Level 3

  • Provide first level helpdesk support and troubleshooting for Inflection’s users, opening and maintaining helpdesk tickets, assigning to other IT staff as appropriate

  • Procure and install end-user software, hardware, and peripherals

  • Provide support for remote employees and support our remote offices

  • Provide off-hours support and escalation via phone and remote access as required

  • Maintain system, change management, incident response, process, and network documentation

  • Provide first level systems support and troubleshooting

  • Monitor both systems and network performance through the use of various monitoring tools (AppDynamics, AWS CloudWatch, SolarWinds)

  • Create and maintain end-user documentation, FAQs and helpdesk portal self-service resources and websites

  • Participate in 24x7 on-call rotation

YOU'LL BE A FANTASTIC MATCH FOR THIS ROLE IF YOU BRING:

  • 3+ years experience in an IT role

  • End user desktop support (Active Directory and/or OpenLDAP) experience

  • 1+ year of Windows systems administration experience

  • Experience with Windows Server and Microsoft Active Directory to include DNS, GPOs

  • Familiarity with cloud application administration (Google Applications, Office 365)

  • Security - Understanding of Firewall and Endpoint protection

  • Understanding of VPN and other remote access technologies

  • Excellent diagnostic and problem-solving skills with both software and hardware for PC and Mac

  • Excellent interpersonal, customer service skills and time management skills

  • Ability to create concise and clear documentation understandable by end-users

NICE-TO-HAVES:

  • Cloud Contact Center, MPLS, Telephony Experience

  • Experience with Amazon Web Services

  • Experience with the utilization of a scripting language to automate common functions (Powershell)

  • Familiarity with VMware products including Fusion and Workstation, ESXi

YOU BELIEVE WORK IS ABOUT MORE THAN JUST THE BOTTOM LINE

We don’t want to just be good at what we do; we want to be good for the world. We’ve met rigorous standards of social and environmental performance, accountability, and transparency. We care about all stakeholders, including customers, employees, and the community.

To wit:

  • Innovative, high growth products that customers love

  • Competitive compensation including equity options

  • Comprehensive benefits package including medical/dental coverage, 401K, and life insurance

  • Track record of promoting and hiring internally

  • Startup environment with big opportunities for impact

  • High energy team with a mix of experienced entrepreneurs, talented engineers, and successful Silicon Valley veterans

  • Learning and Development funds to enhance and learn new skills

  • 1% of profits donated to charity

  • Diversity and Inclusion program

  • 3 days off a year to volunteer

  • Flexible work from home arrangements

  • Free lunch every day

  • A start-up’s pantry of complimentary beverages and snacks

  • Conveniently located off the 101 in Redwood Shores